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Efficiently deploy performance based innovation for standards


Faced with a series of new challenges presented by the market, such as increased competition and the emergence of even more demanding customers, many companies had to invest in innovation to maintain competitiveness. In addition to integrating technology into the operational routine, some of these organizations realized that, in fact, the big change should come from management itself, since flexibility has become a differential aspect for any business. It is within this context that process management was created.

Basically, process management seeks interaction between the various activities carried out by the company, replacing the old departmental focus. The great advantage of this model is that, with the decentralization of power and greater dynamism and flexibility, the organization can easily adapt to any opportunity or threat that is presented externally, also allowing for an increase in the efficiency of processes.

Faced with a series of new challenges presented by the market, such as increased competition and the emergence of even more demanding customers, many companies had to invest in innovation to maintain competitiveness. In addition to integrating technology into the operational routine, some of these organizations realized that, in fact, the big change should come from management itself, since flexibility has become a differential aspect for any business. It is within this context that process management was created.

Basically, process management seeks interaction between the various activities carried out by the company, replacing the old departmental focus. The great advantage of this model is that, with the decentralization of power and greater dynamism and flexibility, the organization can easily adapt to any opportunity or threat that is presented externally, also allowing for an increase in the efficiency of processes.

Of course, just like any change, process management needs to be implemented gradually. Therefore, we decided to present a guide with 5 steps for you to implement this type of model in the most natural way in your company. Check out!

Steps for implementing process management

  1. 1st Step: maps and details
  2. 2nd Step: performance indicators
  3. 3rd Step: the four opportunities for improvement
  4. 4th Step: training and care

1st Step: maps and details

To manage, you need to know, right? Therefore, we say that the elaboration of the General Process Map is one of the first steps to establish an efficient and effective process management. This mapping allows the definition of standards, making it possible to clearly observe the full potential of integration and automation. Thus, the entrepreneur will know exactly what are the attributes of the company's processes, defining costs of activities that make up the process or dimensioning the team size for each one of them.

2nd Step: performance indicators

Of course, we could not forget that one of the main functions of the administrator is to control. Therefore, the definition and use of performance indicators is also a very important role during the implementation of management by processes. We must not forget that the objective of using this type of management model is to improve and optimize the company and this will not be possible without continuous monitoring through these indicators.

3rd Step: the four opportunities for improvement


One of the main objectives of process management is the fact that the company's efficiency will be guaranteed. Rework, waste and risks are factors that are reduced. For this to happen, however, it is necessary to identify the four opportunities for improvement, which may appear during the mapping phase or through further analysis using indicators. There are four basic alternatives: increase, automate, simplify and eliminate. Since, in the first two cases, we seek gains in scale and in the last two, the simplification of the activity or, even, its total exclusion from the processes.

4th Step: training and care


It is important to make it clear that management by processes requires that the company adopt a new stance, especially cultural. Therefore, it is not enough that there are internal control teams to review the practices, but, yes, it is necessary to make all employees aware of the importance of the defined activity flow. It is essential, therefore, that process management is carried out in a planned manner, with short, medium and long term objectives.


Do you already adopt process management in your company? What were the results? Leave your comment!

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